FAQ
We hope to cover here most of your questions. Please contact us for any additional help
Do you ship overseas?
Yes, we ship to over 200 countries. Shipping costs, duties and taxes will apply depending on your shipping location and product type, and will be added at checkout. If you are a business in the European Union, you may apply for a VAT tax exemption at checkout.
How long will it take to get my orders?
It depends on where you are. Stock orders within Europe will take 5-7 business days to arrive. Deliveries to the destinations outside of Europe can take from 7-16 days.
What Action Widgets are available for which sensors ?
IO-Link 1.0 and 1.1 sensors have a limited amount of compatible Action Widgets as they do not have some many parameters that can be configures. Smart Sensors based on IO-Link Smart Sensor Profiles (SSP) may be compatible with all are none of our Action Widget based on the manufacturers IODD data architecture. We aim to make all Action Widgets available for Smart Sensors of the most know sensor brands. All such features will be rolled out over time.