We hope to cover here most of your questions. Please contact us for any additional help

Do you ship overseas?

Yes, we ship to over 200 countries. Shipping costs, duties and taxes will apply depending on your shipping location and product type, and will be added at checkout. If you are a business in the European Union, you may apply for a VAT tax exemption at checkout.

How long will it take to get my orders?

Orders usually ship in one to two weeks, depending on your destination.

What are Action Widgets ?

Action Widgets are a technology innovation that only PocketCodr can offer. When you connect your device, the app recognizes its features and gives you access to intuitive screens able to perform live changes to your application. That makes things much clearer than a list of parameters, and you save time as you can skip the operating manual.

What Action Widgets are available for which devices?

PocketCodr works with all IO-Link devices. For additional Action Widgets support, you may check your device compatibility in this page

Why do I need a subscription to use the PocketCodr ?

The PocketCodr app offers many features that work without a subscription, e.g.the monitoring of Process Data Inputs and the live graph.

More advanced features rely on advanced software that needs to constantly adapt to its environment: security update, bug fixes, new iOS or Android version, etc.

PocketCodr adopts a subscription model because we have chosen to have teams working on it continuously. You will find many solutions that are abandonware. That is not the case of PocketCodr: bugs are being tracked and new features are added on a regular basis.

Check our features page to know more!

Can I have a custom Action Widget that fits my use case ?

We would be glad to leverage PocketCodr as a platform custom-tailored to your needs. Our Action Widgets technology can support any IO-Link device and even connect to your own IT environment. Which means that your custom widget could be restricted to your users only, if need be.

I want to equip my whole team with PocketCodrs. Do I need to pay each subscription separately ?

PocketCodr fully supports multi-user subscriptions that can be paid with bank payment (no credit card needed) and refer to a Purchase Order.

You will have to designate a company admin, who will be able to add/remove users up to an agreed-upon limit.

We may also custom-tailor your subscription plan, if you would like a custom set of features, e.g. access to a particular widget.

Please contact us to discuss your needs with the customer service department.

Do you supply an Android APK for countries where there is no Google Play Store?

Yes we got you covered!

Our Android app has been available on the Google's Play Store since the beginning. However, Google is not present in every country.

In this case, your may side-load the PocketCodr app by using this APK. Note that you may have to turn up special permissions in your device settings. Also, it will be up to you to update to newer versions.

For your own security, please do not use any other version of the app: if you did not get it from the Play Store or from the above link, then it does not come from us.

Our customer support is available Monday to Friday: 9am-4pm Central European Time (CET)Our office is closed during public holidays in Switzerland