FAQ
We hope to cover here most of your questions. Please contact us for any additional help
Do you ship overseas?
Yes, we ship to over 200 countries. Shipping costs, duties and taxes will apply depending on your shipping location and product type, and will be added at checkout. If you are a business in the European Union, you may apply for a VAT tax exemption at checkout.
How long will it take to get my orders?
It depends on where you are. Stock orders within Europe will take 5-7 business days to arrive. Deliveries to the destinations outside of Europe can take from 7-16 days.
What are Action Widgets ?
Action Widgets are an industry's first and a protected PocketCodr innovation: instead of letting the user navigate through a long list of parameters, Action Widgets provide a comprehensive way to configure a functionality of the sensor.
For example, the Teach Action Widget hides the complexity of system commands, dynamic parameters checking and decoding (for the teach status), and give full power to the user to see what s/he is doing (and even revert to a previous state).
When connected to a sensor, the PocketCodr app automatically presents the user with all the compatible Action Widgets, ready to use! They can be conveniently accessed through the horizontal menu of icons in the sensor home screen.
What Action Widgets are available for which sensors ?
Most IO-Link sensors have a limited amount of parameters that can be configured. To that end, you will be fine using the "All Values" widget to configure them.
When it comes to Smart sensors, based on IO-Link Smart Sensor Profiles (SSP), you will love using our Action Widgets, which turn a long list of parameters into useable screens.
We currently fully support Smart Sensors from Contrinex, and we aim at adding support to more brands in the near future.
Stay tuned!
Why do I need a subscription to use the PocketCodr ?
Actually, you can access many features on your PocketCodr without using a subscription: you will be able to see the live data coming from the sensor, and read the parameters' values of the observer menu of the sensor. For some, that's enough to check if a sensor works properly.
To make a long story short, a subscription is a guarantee for you that:
- the app is being maintained and constantly evolving
- each user has access to the right amount of features
Check it by yourself: go to your favorite app and check when it was last updated. Many professional tools could be qualified as abandonware.
PocketCodr is no such thing, and it aims at providing a top service for the years to come -- supported by subscription revenues.
Today, many professional tools are subscription-based, be it Microsoft Office or Salesforce, to name a few. PocketCodr is one of them, because it is the right model for a lasting service.
Another reason to have user subscriptions, is that it is a way to provide the right amount of features to each different user.
For example, we found that engineers needed a different level of service that factory-floor technicians. While the former wants to be able to set up complex applications, the later wants reassurance that s/he cannot destroy anything. That is why we have several levels of subscription plans.
Can I have a custom Action Widget that fits my use case ?
Yes !
Action Widgets can be fine-tuned to work only for certain users, and for certain IO-Link devices.
The PocketCodr app supports custom Action Widgets tailored to your needs, e.g. a reporting tool adapted to your business systems.
Contact us to enquire for a specific request !
I want to equip my whole team with PocketCodrs. Do I need to pay each subscription separately ?
PocketCodr is about ease of use, so we've got you covered.
For a commitment of over 20 users, we can configure your company in PocketCodr, so that:
- You will be able to create users and activate subscriptions yourself
- You will receive a consolidated invoice payable by bank transfer